Shipping Policy

At Sailing Equipment Store, we’re committed to ensuring your dinghy sailing adventures are supported by premium gear and hassle-free service. Whether you’re racing competitively or enjoying recreational sailing, our shipping and returns policies are designed with the sailor in mind.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to get your dinghy gear to you:

Note: Delivery times are estimates and may vary depending on destination and customs processing. We cannot ship to certain Asian countries and remote regions.

International Shipping

We ship worldwide (with some exceptions) and are proud to serve the global sailing community. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns & Exchanges

We stand behind our dinghy gear with the same confidence you need on the water. If your purchase doesn’t meet expectations, our hassle-free returns policy ensures you’re never left adrift.

Our Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

• In original condition (unworn, unwashed, with tags attached)
• In original packaging with all accessories
• Accompanied by proof of purchase

How to Return an Item

1. Initiate Your Return

Email [email protected] with your order number and reason for return within 15 days of delivery.

2. Wait for Approval

Our crew will respond within 24 hours with return authorization and instructions.

3. Package Your Item

Securely repackage with original tags and packaging.

4. Ship It Back

Send to our Indianapolis warehouse using a trackable service (return shipping at your expense unless item is faulty).

Return Address:
Sailing Equipment Store
1524 Stewart Street
Indianapolis, IN 46254
USA

Exchange Process

For size exchanges on dinghy clothing or wetsuits:

• Follow standard return process indicating “Exchange” in subject line
• Specify desired size/color in your email
• We’ll ship replacement once original item is received (additional shipping charges may apply)

Return Request Template

Refund Information

Once we receive and inspect your return:

• Processing Time: 3-5 business days after receipt
• Refund Method: Original payment method (PayPal, credit card, etc.)
• Timing: Credit card refunds appear in 5-10 business days; PayPal within 24 hours

Note: Original shipping fees are non-refundable, except for faulty items.

International Returns

For sailors outside the U.S.:

• You’re responsible for return shipping and any customs fees
• Mark package as “Returned Goods” to avoid additional charges
• Refunds processed in USD; exchange rates may vary

Need Help With Your Return?

Our crew is ready to assist at [email protected] or +1 (317) 555-7890. We aim to respond within 2-4 hours during EST business hours.

For speedy service, have your order number ready when contacting us about dinghy gear returns.

We appreciate your trust in our sailing equipment and strive to make every transaction as smooth as a perfect tack. Should you need to return an item, we’ll handle it with the same attention to detail we put into crafting our premium dinghy gear.

Fair winds and following seas,
The Sailing Equipment Store Crew