At Sailing Equipment Store, we stand behind our dinghy gear with the same confidence you need on the water. If your purchase doesn’t meet expectations, our hassle-free returns policy ensures you’re never left adrift.

Our Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging with all accessories
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Dinghy Gloves (worn for grip and protection)
  • Kids Buoyancy Aids & Lifejackets (safety equipment)
  • Dinghy Helmets (impact protection gear)
  • Any items showing signs of use or water exposure

How to Return an Item

  1. Initiate Your Return: Email [email protected] with your order number and reason for return within 15 days of delivery
  2. Wait for Approval: Our crew will respond within 24 hours with return authorization and instructions
  3. Package Your Item: Securely repackage with original tags and packaging
  4. Ship It Back: Send to our Indianapolis warehouse using a trackable service (return shipping at your expense unless item is faulty)

Exchange Process

For size exchanges on dinghy clothing or wetsuits:

  1. Follow standard return process indicating “Exchange” in subject line
  2. Specify desired size/color in your email
  3. We’ll ship replacement once original item is received (additional shipping charges may apply)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Sailing Equipment Store Crew,

I would like to return the following item(s) from order #[Your Order Number]:

Product Name: [Product Name]
Size/Color: [If applicable]
Reason for Return: [Please specify]

I confirm the item(s) are in original condition with tags attached and packaging intact.

Please advise next steps at your earliest convenience.

Fair winds,
[Your Full Name]
[Your Contact Number]

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (PayPal, credit card, etc.)
  • Timing: Credit card refunds appear in 5-10 business days; PayPal within 24 hours

Note: Original shipping fees are non-refundable, except for faulty items.

International Returns

For sailors outside the U.S.:

  • You’re responsible for return shipping and any customs fees
  • Mark package as “Returned Goods” to avoid additional charges
  • Refunds processed in USD; exchange rates may vary

Need Help With Your Return?

Our crew is ready to assist at [email protected] or +1 (317) 555-7890. We aim to respond within 2-4 hours during EST business hours.

For speedy service, have your order number ready when contacting us about dinghy gear returns.

We appreciate your trust in our sailing equipment and strive to make every transaction as smooth as a perfect tack. Should you need to return an item, we’ll handle it with the same attention to detail we put into crafting our premium dinghy gear.

Fair winds and following seas,
The Sailing Equipment Store Crew