FAQ

What types of sailing gear do you specialize in?

We specialize in high-quality dinghy sailing equipment for both adults and children, including:

• Dinghy boots, buoyancy aids, and helmets
• Technical clothing and thermal layers
• Specialized gear like harnesses and impact clothing
• Kids’ sailing equipment including lifejackets and rash guards

Our products are designed by sailors, for sailors.

How do I choose the right size for sailing clothing?

Each product page includes detailed sizing charts. For technical gear like wetsuits or impact clothing, we recommend sizing up if you’re between sizes to allow for layering. When in doubt, email our crew for personalized advice based on your specific needs.

Do you offer kids’ versions of all your products?

We carry a specialized selection of kids’ sailing gear including buoyancy aids, lifejackets, hiking shorts, rash guards, and sailing boots. While not every product has a kids’ version, our children’s range is carefully selected for safety and performance.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal. All transactions are securely encrypted for your protection.

Is my payment information secure?

Absolutely! We treat your payment security with the same seriousness we apply to sailing safety. All transactions are encrypted, and we never store your full payment details on our servers.

Can I change or cancel my order after placing it?

We process orders quickly to get you sailing faster, but if you contact us immediately at [email protected], we’ll do our best to modify your order before it ships.

What are my shipping options?

We offer two reliable shipping methods:

• Standard Shipping ($12.95): Fast & trackable via DHL/FedEx (10-15 days after dispatch)
• Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)

All orders are processed within 1-2 business days by our sailing-savvy crew.

Do you ship internationally?

Yes! We proudly ship worldwide to fellow sailing enthusiasts, with the exception of some Asian countries and remote regions where delivery networks are limited. Email us to confirm if we ship to your location.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information – just like tracking a vessel on AIS! You can follow your gear’s journey right to your door.

What’s your return policy?

We offer hassle-free returns within 15 days of receipt. Items must be in original condition with tags attached. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

How do I initiate a return or exchange?

Email our crew at [email protected] with your order number and reason for return. We’ll provide return instructions and help process your exchange or refund quickly.

What if my gear arrives damaged?

We inspect every item before shipping, but if your gear arrives damaged, contact us immediately. We’ll arrange for a replacement or refund and cover all return shipping costs – because we know your adventures depend on reliable equipment.

How can I contact customer service?

Our team of experienced sailors is standing by to help! Email us at [email protected] for prompt assistance with any questions about products, orders, or sailing advice.

Where are you located?

Our headquarters is at 1524 Stewart Street, Indianapolis, US 46254. While we don’t have a physical retail store, our online shop is open 24/7 to serve sailors worldwide.